I have eaten at Blaze four times. Three out of our four trips to this restaurant were terrible experiences. I will not go back.
The first time my fiance and I ate at Blaze, it was wonderful. We went on opening day, got free pizza, and it was delicious. The service was great. The food was great. We thought we found a new go-to eating spot. My one complaint was that I purchased a smore and asked it to be warmed up. They forgot to warm the smore up, and I had to go up and ask for it after ten minutes. It was terrible at room temperature. I decided I wouldn't order that again.
We went back to Blaze for a second time about a week later. We waited an excessive amount of time to receive our pizza, and when we did, our pizza was burnt. They took my fiance's pizza back and made him a new one for free. They tried to tell me my BURNT pizza was normal. I told them it was unacceptable. So they made me a new one as well. My new pizza didn't come out until after my fiance was done eating his new pizza. However, my fiance's new pizza was STILL BURNT. The manager, Jared, brought out his new pizza, looked at the bottom, acknowledged that it was still burnt, and served it to my fiance anyway. My fiance felt obligated to eat the pizza because Jared gave us free pizza cards to come back at a later date, and my fiance felt it just wasn't worth the trouble to get a third pizza in the hopes that this pizza would not be burnt. We were not the only ones receiving burnt pizzas. Several other people had pizzas that need to be remade because they were burnt, and Jared was handing out free pizza cards to other people.
On our third trip to Blaze, we used the free pizza cards given to us because we had burnt pizzas. My fiance's pizza was again burnt. We kept the pizza because they were free.
We decided to give Blaze one more chance and we went back for our forth and final time. Everyone in the line to pick your toppings was cheerful and friendly. The lady at the register was very kind and happy. We sat down and waited for our pizzas. My fiance's name was called. He brought his pizza over and went back up to wait for mine. To be clear, we ordered our pizzas together at the exact same time. Our pizzas went in at the same time. They came out at the same time. Over five minutes pass and my name has still not been called. My pizza was sitting under the heat lamp while it was passed over for other people who ordered after me to receive there pizzas. So my fiance's pizza was sitting on our table getting cold while my pizza was sitting under a heat lamp waiting to be cut and served to me for over five minutes. I had to explicitly ask why my pizza was just sitting there and ask to be served my pizza. If I hadn't, it would have sat there for who knows how long. They did not offer to make us fresh pizzas. They didn't say anything at all. Just handed me my pizza like it wasn't a big deal that my fiance's pizza was now cold and mine had been under a heat lamp. To top it all off, my fiance's pizza was burnt FOR THE THRID TIME. Three out of our four times at Blaze, he was knowingly given a burnt pizza. Unacceptable.
We ate our pizza and I asked to speak with the manager, Jared. I told Jared everything I wrote above from our first time at Blaze to our last time at Blaze. Jared's exact words were "okay." I replied with "okay?" And he said "I don't know what to tell you. I'm sorry that happened. But you two are the only ones who have ever had a problem here." He tried to make it seem as though we should be okay with poor service and burnt pizza. And it he lied when saying we were the only ones who had a problem because many people had a problem with their burnt pizzas on our second trip to Blaze. Further, he said "well, that's just one piece that was burnt" because we saved one piece of my fiance's burnt pizza to show Jared that the pizza was burnt, again. The whole pizza was burnt, but he tried to make it out like only one slice was burnt. Regardless of if just one slice or the whole pizza was burnt, a customer should never be served any burnt pizza. Ever.
Jared was completely unprofessional, rude, and dismissive of our complaints. Needless to say, we will never go back to Blaze. We are much happier going to their competitors and giving them our money instead.