On more than one occasion they have been helpful and honest. One time I went in with an airbag sensor issue. They told me they could fix it but that the vehicle had a recall and the dealer would fix it for free. Another time I went in with some transmission issues. I did tell them if it was the transmission I would not repair the car but instead put the money into a new one. They drove my vehicle and determined it was my transmission along with brakes and other problems. They agreed it was a very expensive fix and didn't charge me to look at the vehicle. I will now be purchasing a new vehicle that will have a warranty but as soon as it expires I'm headed back to tuffy for any service it will need.