Can't say anything good or bad about the internet service, so 3 stars. The reason is because as Greg M pointed out, you need line of sight to one of their towers. I couldn't use their service because my neighbor has large trees. If you live in an older area of the valley (I'm in Tempe), trees will keep you from getting Wydebeam. However, the disappointing thing for me was that I didn't understand this until they came out to install. Beware.