Wonderful! I went here to get a failed haircut repaired and Sydney did a wonderful job. Really, she was top-notch! She took great care with me, which I really appreciated. She looked at my hair, I described what went wrong, and she was very attentive every step of the way. We had to go a bit shorter to get it right, which alarmed me at first, but there was no cause, it turned out terrific!
Also, the staff filled me in on their facials and massages, they sell Aveda products here (I love their hair paste), and- this was kind of funny - I think some of the staff were off but they were sitting on couches and having an intelligent but entertaining discussion (what I call infotainment) for about 15 minutes. I thought that was great, no breakneck pace to get people in and out. So, great haircut, great experience, I'm definitely returning! Oh, and this was the Mesa location.