You sort of expect top notch service from Mercedes dealers regardless of where they are located, but when a dealership goes above and beyond and exceeds all expectations. Well that is something worth Yelping about.
My experience with Mercedes-Benz of Scottsdale started when I was shopping for a new car last year. Because of my demanding work schedule, I am way too busy to go to dealerships to shop for cars, and as an car fanatic, I knew exactly what I wanted and did not need a dog and pony show.
SO, I EMAILED a bunch of dealers looking for a specific car/model, and price. Ron Moran, the sales person at Scottsdale, was the only one who responded with helpful, and actionable info. Others either ignored me or would only talk to me if I came in. Ron worked with me for 4 months, going back and forth via email, until they received the EXACT model I wanted in stock.
When I decided to pull the trigger, he accommodated my schedule, met with me at a time that was convenient to me and my family, and was 100% transparent trough out out the entire sale process.
The experience did not end there. The dealership took excellent car of me, when the paint on the car was damaged by a reckless landscaper. They repaired the cosmetic damage at no charge.
Now, after owning the car for close to a year, I only service the car at this dealership. I drive up to Scottsdale more than 20 miles, and pass two other dealerships that are closer because of the amazing service I get at Mercedes-Benz of Scottsdale. Josh Wilson, one of the service reps at the dealership has been just a joy to work with. Always anticipating my needs. Has a loaner ready to go, promptly responds on the phone or email, and always explains everything that needs to be done very clearly.
Truly top notch!