If I could submit a negative star review, I would.
My short review: AWFUL. SCAM. RUN FAR AWAY.
I ordered three shirts from Frank & Oak in early November 2013. I congratulated myself because they were stylish shirts and great value $20/shirt. They were going to be Christmas gifts for my Dad and my two brothers.
F&O had no issues charging my credit card. What they had issues on was delivering the products I paid for. I waited until two weeks before Christmas; that's 6 weeks of waiting and still nothing.
I contacted them via their 1-855 number. No one picked up after the myriad of buttons I had to push. I ended up getting voicemail which I couldn't leave one because the mailbox was full.
I sent them an email. No response. I went on their Facebook page and left a comment about my experience and my order. Was I surprised that their FB page was full of complaints exactly the same as mine? At this point, misery loves company.
F&O screwed up HUGE! Right before the holidays. A-holes.
I finally got a response AFTER Christmas saying they were sending me one of the shirts AND they would refund me the rest of my money. I guess I was never getting the shirts. Word of advice F&O, how about giving the customer the options to receive the merchandise or receive the refund.
Finally, I never got the refund. So I was out money and had no product.
Frank & Oak is like that hot guy/gal you meet at the bar/club/online. Seemingly very attractive, makes lots of promises, and leaves you with less money and a bad taste in your mouth.