I would give no stars if I had the choice!
A little over a week ago, I was told by a worker at Design builders that they would be able to take care of remodeling my backyard. I had talked about pavers, synthetic grass, and moving an existing fence to a different area of my back yard. I was told to contact their main office to schedule an appointment. After calling the office and speaking with Sarah, she had asked what type of work I needed done. She stated that wouldn't be a problem and continued to schedule someone to come out. The next day, Roland was 30 min late but arrived none the less. He took a look around, took measurements, bounced some ideas around... He then kept reassuring us that is would be "easy" work. He said he would draw up something for the HOA and have an estimate by the end of the week. Well the week has ended and we are in a new week. I called the company and asked for Roland and they said he will get back to us the next day. I got a call today from Sarah at the office stating they don't do the type of work I needed done. UMMMMM WHAT? This company is unprofessional to say the least. I'm still so baffled as to why none of the three people I've dealt with had once mentioned to me they don't do the work. And I'm confused as to what point during this process would I have been told?! Never go with this company. They need to go out of business since they are all unsure of the types of jobs they can do. Still in shock and upset about all the wasted time!! And no one will take ownership. Unbelievable