I brought my 2006 Honda Civic Si in for AC repair on 7-12-17. I explained that I did not want to spent more than about 500 dollars to fix the air conditioner. They kept the car for diagnostics and quoted me $598 to fix the problem. I agreed and picked up the "fixed" car on 7-14-17. I live 1 mile away and took the car home. The next day, 7-15-17, I drove the car for 20 minutes and the air conditioner failed. I returned the car to Big O Tires that day and they kept it for more diagnostics until Monday 7-17-17. On Monday they called and told me it would be another 115 dollars to re-charge the freon. I was upset but had no other options and agreed. I picked up the car again on Tuesday, 7-18-17, and drove it for 10 minutes and the AC stopped working again. I drove it back and dropped off again. As we sit today, the car is still in their possession, and they are telling me I need another part to make it work with another few hundred dollar price tag. At this point I explained that I would like the parts removed, my original parts replaced, and full refund. They offered me 430 of the total 715 I have already payed, they are removing the parts, and told me they threw my original parts away. They are requesting me to pick up my car without the original parts, without a full refund. Greg thinks this is fair. Real nice way to do business.