I wish I could give a zero star rating. I went to the store with my husband who needed a new iPhone. We also decided to switch plans. In getting a quote for a new plan:
1. The sales rep tried to tack on a monthly charge for an iPad (which we did not want) while being unclear of the monthly service charge for the iPad.
2. Straight up lied about what data plans were available, trying to get me to purchase a larger plan than I needed
3. Tried to tack on an iPhone insurance plan which I did not ask for
#2 above was ridiculous. I literally had to ask to look at his computer screen to see which plans were available because he was lying to me. Then he tried to click around quickly so I wouldn't notice. Then, when I did see the screen, the plan that he didn't mention (even when I asked him specifically about something in that range) was even highlighted as "recommended".
Shady. I'm never going there again.