This was our second attempt to eat at this IHOP location, the first time had a 45 minute wait, so we passed. We were very surprised to be seated within 15 minutes. Our server seemed very friendly at first, brought is coffee and water quickly (while spilling mine all over the table) and took our order quickly. I have to say the atmosphere here is not my favorite. There were a great deal of children and it was extremely loud. Our food didn't take too long and when it was delivered, I asked for ketchup. After the server left, I noticed my turkey bacon was far under cooked, but It was still edible. The issue came when we were trying to get ketchup. Our server was seated her second table and after that we never saw or spoke to her again until we were finally brought our check. I had to spend 15 minutes trying to flag down any employee to get a bottle of ketchup. We finally got another server to bring us the ketchup. We also saw a manager checking on all the other tables around us but she never stopped at ours. I know it was busy, but our server had only two tables to take care of which is nothing in a regular, busy restaurant! Our complete lack of service was appalling and we will not be visiting this location again.