Overall the system was a good flow. Friendly customer service reps. I paid $40 for a wash and detail. My kids had made a mess with their shoes and they managed to get rid of most of it. Other than that area the car looked like brand new which is more than I was hoping for. It took about 45 mins from start to finish which I was happy about because when something is done right it will not be done any sooner. There is plenty of seating area while you wait. I will definitely be back!