Warning: extremely long post ahead; skip to summary if not interested in reading details of a terrible meal at an extremely amateurish establishment.
I went with my family for dinner on Father's Day (a few hours ago). Being a holiday of sorts, only set menus and a limited a la carte menu were available. I had very reasonable expectations for wait times for food (and perhaps taste and quality), given the occasion and the fact that the restaurant was running at 75% capacity.
My party of six ordered a set menu consisting of half a free range chicken, lobster stir-fried with ginger and scallions, typhoon shelter style crab, pea shoots with garlic, steamed whole sea bass, and pork cheek stir-fried with peppers. The chicken arrived first without incident, followed quickly by the bass. The bass's presentation was truly bizarre: the fish was barely one pound in size, but was served on a rectangular platter at least two feet in length. Given the disproportionately huge plate, it seemed that there was very little soy sauce, which resulted in some portions of the fish being quite bland.
Being Chinese, of course we order a couple bowls of rice. The rice arrives about five minutes later, but we are short one bowl, and the rice that we did receive are ridiculously small (no rounded top like normal places), and have those dried, crispy pieces that you find at the bottom of the rice cooker usually. The waitress tells us that they have run out of rice, and are making more. I guess that was the first sign that things were not going to go well (seriously, what kind of Chinese restaurant runs out of rice, of all things?).
It's now about 45 minutes into the meal, and we make do with the little food that we have received thus far. Finally we see someone approach our table with crab (not a waitress, but an older middle-aged Chinese woman from the kitchen). It is steamed, instead of being prepared typhoon style as we had ordered. We explain this to the lady, and she waspishly tells us that that is what the kitchen sent out. We point out to her that steamed crab was not part of the set menu we had ordered. She returns to the kitchen with the crab; we receive no apology.
Fast forward about 15 minutes, and we receive the pork cheek and pea shoots. We still have not received our last bowl of rice despite seeing other tables getting multiple bowls, so we wave someone over (note that no one checked on us after we received our food, and much of the meal was spent trying to get someone's attention). After some confusion, we finally receive our rice. The food we have received thus far is decent to good, albeit significantly small in portion size.
We're almost done all the food, and we still have not received neither the crab nor the lobster. We follow up three times with multiple waitstaff, and about half an hour later the same middle-aged lady approaches with crab. This time it is crab stir-fried with ginger and scallions, and we point out to her that we had ordered typhoon shelter style crab. She tells us that it's not her fault that the kitchen sent out the wrong thing (there is a very strong implication that WE had in fact done something wrong), and she reluctantly returns to the kitchen with the wrong order. Long story short, we get our lobster a couple of minutes later just when we are about to get the bill. We are almost done the lobster when the crab finally arrives. As we are eating the crab, another lady comes to our table with ANOTHER plate of lobster. Clearly the kitchen staff is having problems, as we had seen many nearby tables being sent dishes they had already received.
Final insult to injury is the discovery of a piece of wire mixed in with the plate of pea shoots. The wire was a couple millimetres thick, and about two inches in length. Had we not noticed, someone could surely have choked (my cousin is five). We bring it to the attention of one of the waitresses. Her response: sorry, I'm near-sighted, I can't see. This was absolutely shocking. Considering the experience we had, I don't really know what I had expected them to do, but ignorant denial of the incidence was not it. Another waitress apologizes, and gives us a 10% discount off our bill. She tells us repeatedly that they don't usually give discounts on set menus, and it seems like she thinks that she isdoing us a big favour. I honestly couldn't care less about that discount, but I would think that any reputable establishment would have comped our meal (honestly the least of this restaurant's problems though).
TL;DR: Decent food, but be prepared for miniscule portions, poor service, extremely long wait times for food (even for rice, which they ran out of during dinner service), wrong orders being sent out by the kitchen staff multiple times, and a potential trip to the ER due to complimentary pieces of wire mixed in with your food. With competition as fierce as it is in the Scarborough/Markham Chinese restaurant scene, I will never return.