I work at a prominent hotel in uptown Charlotte and we ordered on 2/26/17 for our entire staff to show them appreciation for their help during CIAA basketball weekend. We called at 10:30am to place an order. After an hour wait we called with an update on our order and the man I believe he was the manager said that the lady was already out for the delivery. Another hour passed now it was 1:30pm so we called back to see what's going on. The man said that they don't know what happened and that they haven't even begun to make the food yet. This was outrageous. So we asked to speak with the manager. The manager got on the phone and had no care in the world about our order and how long we've been waiting. He said and I quote "well it's been a little busy". He did not offer us anything for our troubles of waiting almost THREE HOURS for our food, our employees had held off on most of their lunch breaks because of this.We all thought the food would be here around lunch time. Like I said we ordered at 10:30am and didn't even get a response after an hour wait called back TWICE and the final time they said they haven't even began making the food yet! We will not be conducting business with this sandwich shop ever again. I usually love Jimmy Johns but this one in downtown has to worse customer service I've ever experienced. I expected a lot more from this establishment.