Great example of how not to run a business! And terrible customer service...
Based on a recommendation I went to this store and bought 2 pairs of glasses about 3 weeks ago. They said it would take ~7 days to have them ready and they (note the "they") would give me a call to pick them up.
10 days later I (note the "I") called in to ask what was the status on the glasses and they said the reading glasses were ready, so I went there and picked them up. I inquired about the sun glasses and they said they (note the "they" again) would give me a call when ready.
3 weeks later I (note the "I" again) called and no one picked up, so I left a voicemail, and called again the next day, no one picked up and left another voicemail, and 3 days later after leaving multiple voicemails I decided to drive the 30 mins to the store to understand what was going on.
When I go to the store I found it closed for construction/remodeling. There was a receptionist there to whom I asked about my sun glasses and the dialogue went more a less like this:
Me: I'm wondering if you have my sunglasses which I bought about 3 weeks ago and I'm still waiting for a call from the store to pick them up.
Her: Oh, we have no phones now (while holding a mobile phone in her hand).
Me: sigh....
So they had the glasses in the store but were to busy to care and give the customer a call. Unfortunately, to make matters worst the frame was too flimsy and needed to be readjusted and the only person who could fix them for me was "just out for lunch" and would be back in an hour... Awesome!
So I drove 30 mins back to work, having lost my lunch hour in this amazing customer interaction!
Note that I spoke with at least 5 different people (optometrist which I think is the owner, a sales agent and 3 different receptionists) when I went there to buy my glasses and no one, absolutely no one, mentioned anything about the construction or that the shop would be closed. Same thing when I went to pick my reading glasses, not a single mention to a store remodel! Not a single phone call, not a single email, not a postcard (they had my phone number, email and full address).
I will never be returning to this shop again and I will make sure everyone I know won't go there as well!