Today will be my final visit to roman bistro. Since it opened, my husband and I frequented there for dinner several times per month, in addition to some later night bar stops. We have noticed a decline in both service and food quality over the past 6-8 months. The service is consistently slow regardless of the order, time of day, crowd level. We had my fathers surprise 70th party there in February. We reserved the party room for the event. Upon arrival that day, we learned we had been moved to the back dining area because a baby shower had displaced us. Isn't this why I made a deposit? To reserve the room? Instead we were awkwardly put in the dining room, making the seating difficult and service less than stellar. I was not pleased with the party, the hostess was less than pleasant, especially considering the hefty bill that came with the party.
Nonetheless, we have been back a few more times since then and have noticed the decline in service and quality, but remained hopeful it could return to its promising beginning. Unfortunately, I came to realize today that day will not come, especially now that the owner's focus will be on the new mount Washington location.
My mom and I arrived for Lunch at noon to a fairly empty room. It took 15 minutes to be greeted by a server to take our drink order. Seeing this lack of attention, we placed our food order as well. It took 35 minutes to receive our food-a sandwich and salmon salad. During our wait, a large party arrived in the bar area, and there were only two servers to take care of the entire area! The host was running orders and making drinks. How do you staff this way for a lunch rush? My moms sandwich was fine when it finally arrived. My salad was another story. The salmon was just ok. The lettuce was completely brown and wilted. I ate the salmon and waited for the server to return to check on us and our food and planned to show him the brown/wilted lettuce that filled the $14 bowl. He never came back. Not once.No one ever came back to check on us, to fill our drinks, nothing. After another 15-20 minutes I had to seek out the one other server to ask for our check and a box for my mom. She was visibly annoyed with my request. The host finally brought both over without asking a word about our meals/experience. I am beyond frustrated and disappointed with our experience today at a dining establishment that classifies themselves as a superior place for meals. I would have been better off at panera for my salad.