Dear T.J. or whatever gentleman I spoke to on the early afternoon on 10/13
My boyfriend Alex and I had a nice stay at the hotel. The staff was very nice and accommodating and over all the place is very nice. Our reasoning for staying here was because our apartment flooded and we were kicked out for a few days. Fortunately, our apartment paid for us and our dogs to say. Except the apartment has been giving us a lot of issues with response time and giving us updates. Needless to say it has been a very stressful occasion. The stay at the holiday inn made it a little better. Until......
I get a call from TJ today who explained the apartment only paid until today and made the following statement: You need to get out of the hotel today.
This took me off guard of course. I had no understanding for the situation at all. I thought our apartment took care of it. Tjs initial exclamation that we need to leave or pay certainly offended me. I believe the better customer service approach would be to ask questions before making any assumptions. Yes I know the file said our stay was until 10/13 but rather than stating we need to "get out", perhaps you should have had a better understand of the situation before making a statement like that. This entire event has been extremely stressful on us and to hear a comment like that did not help and put me into panic mode. So TJ or whoever you are that spoke to me early afternoon today, perhaps you should take some coaching from the other staff on the team as they seem to understand customer service a little better. They can thank you for the low rating.