I ask for Nikki when I go here because I get the sense that it matters who you ask for. The place is very clean and they always run on time. The massage is in the Thai style so not at all traditional and they are very respectful and make sure that I am not in any pain. I like the format of the foot bath followed by stretching. Customer Service is very good as they welcome me and I am always treated with respect. They have excellent parking and lockers where you can put your thing while you are in a massage. I love the deep stretching and twisting that is part of this massage.