The manager at this location, "Karen" is extremely unethical, rude and unprofessional. I've rented Budget Trucks multiple times, even driving across the country twice with them, and I've never had as bad of an experience as I did with this lady. They will try to con you into purchasing their expensive CDW insurance coverage by telling you that you have to have your own CDW insurance if you're not going to purchase theirs, or you cannot rent a truck. This is NOT Budget's corporate policy, you can simply sign a waiver and take full responsibility for the truck. I'm guessing this "manager" cons people into purchasing their insurance because she gets a bonus for doing so.
I called their corporate office right in front of the management and employees of this store for clarification on the insurance policy (which they confirmed, you don't have to buy their coverage) and they refused to talk to them. Then, the corporate office called the store directly and the manager LIED and said the reason I didn't have a truck was because she rented all of them. This was blatantly false because I had been sent from another store that morning specifically because this location had a truck for me. Karen should be fired immediately, she's a horrible representative for any company.