I came to eat a Urban Rice with my wife. Their evening hours start at 5pm, and we arrived at 4:40. So we sat in the waiting area a little bit. Noticing us, the owner came by and told us to go ahead and come in, and that he'll take our order and serve us some tea himself!
We ordered off of the menu. My fried rice was delicious, no complaints there. My wife's order, Schezuan Beef with rice, was skimpy on the meat. It was mostly vegetables, and they were very large-cut, making it hard to eat and mix in with the rice. The portions were large. You get plenty of food, so it's worth the slightly above average price.
5 Stars for customer service, 3 stars for the veggie-heavy dish. Our waitress was okay, but the owner was very nice!