I've been to Bob's Bulgogi twice. The food is not bad, I had a spicy chicken udon for 6.95. However, the portion is so small that it feels as though I hadn't eaten anything.
They make your food after you order, and it takes about 10 - 12 minutes. I wouldn't mind, but when it gets crowded, it's kind of awkward standing in such a small space, with people wanting to move all around.
In addition, there was a customer who came after me, who was served before me. I realize that there are regular, loyal customers. But try not to show their preferential treatment in front of everyone else. I remember they gave her a bag, extra kimchi, and a miso soup.
Meanwhile, I was given the container, with a separate packet of kimchi. Along with my Mcdonald's ice coffee, I was able to drop everything - I wasn't offered a bag.
I would recommend having standard dishes made before people order, so the line moves quicker.
This place isn't for me.