I can't speak on their service, but I can speak on them not returning your calls twice or texts once. I waited 4hours for someone to respond so I could schedule an appt. for that day or another. But never received or heard back. She mentions texting and I did. I can understand she could have been busy (it's Friday) but I doubt she didn't have 1min to not respond to a text. Anyways took my business to Pop Lash and Nails and have no regrets!!! Highly disappointed in the lack of communication.