When a large crack opened on my pool step, I called for Andy at Swimming Pool Service and Repair. We have used these folks in the past and were quite pleased. A family-owned company, they know what they are doing and it shows in the quality of their work. They don't try to up-sell you and easily answer my husband 's detailed questions to his satisfaction. Andy came out, looked at the situation and gave us an estimate we felt reasonable. We signed and returned the contract and gave them the requested deposit. While this company does great work, their communication skills leave a lot to be desired. I should not have to call multiple times after they have my money re the schedule. When they said they would be out to drain the pool the next morning, it became obvious that they had forgotten about us when they hadn't arrived and I called at 3.Their technician (Charlie) did a great job and cleaned up after himself. I'm hoping my frustrated comments to him about using the phone hit the mark with Andy as I actually got an unsolicited call before 8 the next day to see how the pool was filling. We are happy with the repair and how the pool now looks--brighter and sparkling. Chuck the Wonderdawg can now relax comfortably in the hot weather. Guys, this would have been a big 5* if it weren't for the lack of communication (especially just before a long holiday weekend!).