Where should I even start with this place? I love bbq, but this place was a total disappointment.
1. OVERPRICED
It was overpriced for what you received. The sides are NOT included with any of the main plates, but the guy who took our order at the counter asked us what 2 sides we wanted. When I asked if they were included, he said ' you add them on for extra $$'. They were giving away corn pudding samples. I had never heard of corn pudding and it didn't look or sound appetizing so we passed on the sample We spent over $50 for the 2 of us as we planned to take some home, but threw more than half of it away there. STATUS: annoyed before we even have any food.
2. LAYOUT & LOGISTICS
They call out your name when the food is ready and you go up and pick it up at the counter. When I ordered, the guy asked for my name but then didn't record it in the register since the girl just started yelling out 'one turkey breast, ribs....'. Five minutes passed before I even realized it was me so my food was cold by the time I got it. The place is bad feng shui because someone bumped into when I got my food, another person bumped into me when I got sauce, and another person bumped into me when I got napkins. Since there were 2 of us, we sat at a 2 person table. However, the metal trays they put your food on are wider than the table. No one wants to sit at a table wondering if in one false move their food will fall on the floor. STATUS: more annoyed.
3. BURNT & FATTY FOOD
My ribs were overcooked, burnt, and dried out. The brisket had a huge chunk of fat in it. Gross. (see pic) I ate about 1/3 of it and threw the rest away, but not before having someone bump into me at the trash can. See point 2 above on layout. The texas toast was some kind of sad empty hot dog roll. The family who were sitting next to us said they brought a coupon and the order taker didn't apply it. Grrr..
FINAL THOUGHTS
There are so many bbq joints in Charlotte so I'm not coming back to this place. Ever.