The food is fantastic, however the online ordering is not as good. Placed order and was given a 15 minute "ready window," which seemed a bit broad anyway. When I arrived, I was initially ignored, and when I was noticed, I was then told it would be another 25 minutes - which ended up being 40 minutes. This is unacceptable and will be remembered if we choose to visit again. No pizza should take more than an hour to bake - come on!
One of the managers did eventually talk to me and said she had reversed the charge and that the pizza was "on them." it will take a couple of days to reverse, but the effort was appreciated. I still am not sure how a pizza - any pizza - takes this long to prepare.