I've heard good reviews about this franchise through many friends. This branch is closest to my house, so I decided to try it out instead of the ones downtown.
Service:
It was 12pm on a Saturday and it was packed. Very nice ambiance and decorations. We were seated by a hostess who wasn't welcoming at all. No smiles and no greetings. Just "how many people?"
We were seated at the booth near the entrance to the kitchen, where waitresses and waiters rushed back and forth. We expected better service seeing as we were seated where we were visible by every passing server. After sitting for 20 mins without first contact, I was finally offered coffee. There weren't any utensils on the table for me to stir my coffee with so it went cold after 10 mins when the waitress returned to take our order (finally). The couple beside us ate, got their bill, paid and left within the 20 mins because the waitress tended them instead of us.
Food:
Normally, from past brunching experiences, the plates should arrive at the same time. My boyfriend ordered a breakfast poutine which came before mine and was cold. I asked to send it back to be reheated.
When my avocado Benedict came, it was presented beautifully. Very nice portions, though the Benedict wasn't anything out of the ordinary. The big bowl of fruits was probably the highlight of my overall experience.
In the end, very disappointing experience for us. Won't come back again but will probably try other branches just to be sure. I still tipped the waitress 15% because she was very nice and smiley.