I made an appointment for service for my Toyota Corolla at 10am on a Saturday.
When I arrived, I was asked to pull up and someone greeted me immediately. The service guy came out and did a walk around inspection and we walked inside. He had me sign some paperwork and told me they are running behind and the wait will be around 2-2.5 hours.
He said while I wait, I can wait in the lounge area or I can even go to the guest services to get a haircut, massage or a pedicure (that's a plus and it's even free!). I decided to just sit in the lounge area and relax.
+There's wifi in the lounge area. It's a decent, large size lounge area that allows patrons to wait comfortably.
+I bought a snacks from the cafe and I realized they have free bottled water, fruits and coffee. I like that so I realized I didn't have to buy a snack, I could have just ate fruits and drank water.
+Bathrooms are nice
+Lots of magazines on the table to keep us busy while we wait.
+Wifi is decent. Lots of people bring their laptop and there's an area where you can sit down at a desk and work.
+++ I was approached around 1.5 hours personally to tell me the service was done. I was surprised! I was expecting a 2 hour wait but I was content.
When I walked out of the building, an attendant directed me where to go and I proceeded to my car.
I would definitely be returning there if I need another service. This place is Chandler is nice and the ones I've been to in CA isn't anything like this.