As ghetto as you'd expect given its location, but they are generally pretty reliable and they seem to have their shit together. I go here a lot... too much... and so I can say the service is pretty consistent. Yes, sometimes there are long waits, service varies, but I've never been made to wait too long. Besides, if they get hit with a burst of customers and run out of chicken, it does take time for the next batch unless you want salmonella poisoning instead of just waiting for the food to be cooked right. The only time this happened and I had to wait, they didn't upcharge me for the second breast for my inconvenience. Usually they charge a dollar extra. Occasionally the lady in the drive thru window (I never eat inside here) will even be friendly... though apathetic is fine, as long as my shit is right.