I've been here quite a few times on business now, and the service has been superb. From greeting cards, to conplimentary snacks, it's been quite a pleaser. There was one time where they forgot the shampoo... but I think they tried to make up for it with extra conditioner. :)
The best reason to stay here? If you're trying to do something at Cleveland Clinic; you can roll out of bed and you're there!