Fridge quit cooling, called home warranty, they sent this company out. Not a problem with time, he fixed it said it was a relay switch. Then he told me my ice maker was in backwards, I said really, I wouldn't know since it was here when I bought the house and I have had no problems with it. He said, I am surprised it is not leaking, I told him I have had NO problems with it, he told me he was going to put it in right, after he did that he left, guess what??? Now no ice. I called back, they returned two days later, said I have to pay $400 for new ice maker, EXCUSE ME???? I did not break it, the tech did. Called today to file complaint, what a joke, Taked with Shelia #9428, very nasty and condescending, did not want to listen, then spoke with Dahlia #801293 again, same thing, nasty both refusing to transfer me to a supervisor. Then I talked with Mazel who was nasty but did transfer me. I got Michelle (supervisor?) who filed complaint, but because tech that "fixed my ice maker" didn't put in his notes that he touched it, they won't fix it. Why would I lie? They refuse to let you speak to anyone to complain. This company is associated with Sears? Wow what a way to give Sears a bad name. If anyone know how to contact anyone of importance there, please let me know.