It's so unfortunate that this restaurant does not deliver in service and speed what it delivers in flavor. The food always tastes good (sometimes hotter than others), but we have been 3 times and we have has incorrect orders, missing food, and long waits. They do not staff properly, so while they might have open tables, they cannot seat you because there is not server working in that section. This is a huge frustration; I hate seeing empty tables and then be told I have to wait 40 minutes to be sat. We have had great service on occasion, but this seems not to be the norm for this location. As we love the food (especially the Jack Daniels Chicken Sandwich) we will likely return with many hopes that management will work to provide a better guest experience for their customers.