I would give this location ZERO stars if I could.
My family ate here for my brothers graduation and our first issue started when we arrived and were told by the hostess our reservation was given to another table because the tables are "first come first serve". Let me clarify that it WAS NOT BUSY it was a Saturday night too. They had no reason to give away our table because our party was not complete. The (female) manager offered to sit us at a table on the patio and since we had kids we agreed. We sit and the rest of our group arrives and our server Vanessa takes our drinks. It took 40 minutes to get a daiquiri, seriously? I am not trying to bash the server because she was very nice but none of this should've happened, I have been a server and worked at places far busier than this place which is why I was outraged. Our food took 50 minutes to arrive, let me just add that it arrived about five minutes AFTER we asked the server how much longer our food would be, we receive our food and it was all COLD, not just cold, it looked like literal display food. All the cheese fries had cold hard cheese that stuck to the paper. Our wings? COLD. Our fries? COLD AND HARD. This is not an exaggeration. We have pictures of it all. I would never have food that looked like that even exit the kitchen. When the manager arrived to speak to us she has the audacity to tell us that we will be charged for everything we consumed. Excuse me, but I was not going to pay for cold ass food. My children could've gotten sick. This food had been sitting there for at least half an hour.
I will also add, the manager never returned. She did nothing to fix the problem, and she went to hide after. The server gave us the check and we left. The entire time we were here the location was dead slow. There was no reason for the rotten customer service. The way the PATHETIC EXCUSE for a manager handled this situation is seriously absurd. I will be contacting the health district about this because clearly, the manager needs to retake her health card exam again. I am never eating here again. This place is revolting to say the least.