Michelle and her service saved my life and my sanity! We have never had lice and tried using the over the counter products which do not work. I called her at 11 pm in a full panic mode and she helped me relax and came the very next day. After a few hours with her my whole family was lice free and back to normal. Parents do not use the OTC shampoos the only way to rid your family of lice is by using a service like Lice Happens. Thank you Lice Happens for treating us and making us lice free :)