This is extremely unfortunate. Came in on Christmas Eve to grab a smoothie and a few wellness shots before work. I ordered via their app (they don't take phone orders anymore) and after 40 minutes I headed over.
There were two girls sitting in the back on their phones. The hadn't started my order yet so I waited. Then they informed me one of the shots they didn't have. I said OK I'll just take the ginger. She handed me a shot which was supposed to be ginger and it was pure apple juice.
When I told her that she remade it. But still made it wrong. Rediculous.
When I tried my smoothie I immediately had an allergic reaction. I am severely allergic to Nuts and my throat closes. I told the girls numerous times of my severe allergy and they truly didn't care.
When I called to tell a manager no one was available so I called the other location (in downtown summerlin) I spoke with a manager there and she said her GM would call me back that night.
Fast forward 3 days later and no word. I called the shop and the head the GM call me back. He pretty much said they can't accommodate people with allergies and can't guarantee safety. I sure wish I would have been told this prior.
Nekter, you are losing a customer the spends on average $10-$15 a day there. It's a shame of the lack of customer service I have experienced. I will never return.