Horrible customer service. I called for 4 days trying to get an agent to call me back just to answer questions on a house they had listed. A guy had answered and had called me back but he did not know anything about the property. They never returned my call (just imagine if I had a repair emergency - yikes). I finally went to their location on Eastern & Russell and tried to ask questions. She acted like I was some imposter and didn't really want to help. If you can I would stay away from this rental agency.