It is a storage facility. They did pressure me into over paying for a lock as they said mine is not "Secure enough" and "We will not approve that lock". It is my stuff why not let me buy the lock I want. That is my opinion. If you are going to require a lock that you approve then make it a little more reasonable price. The price was excessive for that device given the quality of the lock. That is their racket though nearly everyone had the "approved" lock on their storage facility so they must only approve those that are sold to/at you. The 2 girls that helped us with the rental were very good and professional.