I can say that I have had ok experiences with their salon department, but the cosmetic side is downright awful. Today was the last straw for me.
Literally, EVERY SINGLE TIME I go in there to stock up on my cosmetic products, they are out of most of the things I need. I don't know who is in charge of maintaining their stock, but they have no clue what they are doing because they can't ever seem to keep enough product on their shelves. It's been this way for over a year. Want the latest eyeshadow palette that came out? Forget it, they'll be out of it. Looking for your favorite black eyeliner pencil? Forget it, they'll be out of that too. Want to shop for a new eyeliner because they are out of yours? Ha! Good luck finding a tester and having to spend $20 on a new one without knowing if its worth the money.
On top of that, while shopping today, I was watched like a hawk by the lady working in cosmetics. She was really friendly, but goodnight! I don't want someone standing 5 feet away from me as I browse the isles for 45 minutes. Whenever I changed isles, she did. It was so absurd. Sorry I didn't curl my hair to perfection and put on a ton of makeup before I came shopping today, but this isn't Scottsdale and it certainly doesn't mean that I'm a thief.
So I finally went to check out, expecting that since I was spending the $30 or more on Benefit products, that I would get my free travel size Benefit items that they were promoting on signs in the store (hooray for free travel size of They're Real Mascara!). Did he offer them to me when he finished checking me out? No. I had to ASK for them as he was trying to send me on my way, and then acted like I ruined his day by bringing it up. Ridiculous.
I won't be shopping here anymore. I am not going to spend money on high-end cosmetics at a store that treats me like a thief, is constantly out of everything I need, and doesn't adhere to the special promotions that THEY have advertised. No thanks.
Sephora here I come!