I have been dining here for years with exceptional service and food. As the hostess directed us to our table I asked for Assistant General Manager - Mark Lopez and that I wanted to thank him for his emails and introduce myself to him. The food was excellent as always. Service was below par...hence the 2 stars. As we were attempting to get our check from our server we asked if Mark was going to make it out to our table. He said yes and he was in the office. After more than 1 hour for dinner and another 15-20 to get our bill paid...NO Mark...EVER. We left disappointed to thinking of other restaurants to go to next time we're in the mood for Italian. Too bad...use to LOVE this place.