I really hope to come back and update, but they have some major customer service flubs to overcome. Right off the bat, the hostess was very flustered. She was definitely giving off some serious anxious vibes.
Our waitress was very nice and attentive, but she was definitely spread way too thin. She had tables all over the entire restaurant and I think was pretty stressed about it. Regardless, she was on top of it with getting our orders and refilling drinks, etc. This always really annoys me, as I think it's a huge management flaw - i.e. they are too cheap to have enough staff working at once. It's a Thursday in Old Town in the Spring, you gotta anticipate a lot of people coming in.
The main issue was how SLOW the kitchen was. It was decently busy - definitely nothing crazy though. We were sat about 7:15 (Thurs night) and it was probably a little over half-full inside. We ordered the artichoke dip app and it took quite a while to get it. The worst, though, was that it took over an HOUR to get two burgers. They were just normal, right off the menu, burgers with no special modifications. My friend and I were getting pretty hangry. It was nearing 9 PM and our casual, quick bite was turning into a looooong dinner (with no food). Finally, my friend stopped who I think was the manager and asked her if our food was coming soon. She was super nice and quickly came back with our food. She was apologetic about it and even comped part of our bill.
The food itself was really yummy. I got the mushroom burger with an egg, and it was cooked perfectly and had lots of flavor.
Since the food is so delicious, the ambiance is cute, and the location is great, I would probably come back and give it another try. I hope they speed up the kitchen ASAP and properly staff up!