Renee the hotel receptionist lady made my check in horrible. I have been staying at this hotel everytime I came to Charlotte for work but this time I ran into Renee. She ask for my credit card but did not tell what she needed it for and swiped it 3 times usually when I have my card taken the receptionist tell me they will be putting a hold on my account . I asked her why you are asking for my card, she got an attitude and said this most but your first time at a hotel. I said, "no I have been to many hotels and really good ones at that". I love using hotwire but I probably won't be using them anymore if I have to go to hotels where the customer service will be horrible. I can say the last 3 times I was at the hotel the service was better than this that I received from Renee.