My husband and I have entered Pottery Barn many times because we love many of the items in there, but not once has someone greeted us and today was no exception. This drives me absolutely insane - I think it's partly because we're young and probably look like we can't afford to purchase anything there when in fact we've gone to furniture places and paid MORE for the exact same product but received better service.
Staff, it would go a long way to at least say hi and let people know you are there to help. Until then, we will keep buying elsewhere. At least we get good ideas there.