These guys were dispatched to my house at 8AM but I could't get the guy to answer his phone all day to coordinate the visit. Finally the warranty company had to urge them at the end of the business day. They sent 2 kids who had no idea what they were doing, and proceeded to contact the warranty company to say the equipment was out of scope (it had been serviced before y another company with no issue what-so-ever). Past COB and now totally screwed.