Great experience! Travis and RJ are both great!
My garage door was acting up and on several occasions it would either not let me (which wasn't a big issue) or it would lock me in and put me on house arrest, in which case I would have to dislodge the motor and manually pull the heavy door up myself. I noticed that the springs were getting old too as the door was very hard to pull open with my bare hands! I decided I'm too pretty to do this!
So I called around to get a price quote and information from several places, and Travis was the most helpful, and had the most insight about motor technology, doors and springs, since I needed the whole entire thing replaced. Some of the other garage door businesses were helpful too and nice, but I just felt that Travis really really knew his stuff. He was also very genuine and honest, and I felt like he would be in business for a very long time and is someone I can trust.
We had several calls since the 1st call and he patiently answered all my questions, and scheduled me in. Unfortunately I had something come up and had to reschedule, he was super nice and understanding and was accomodating. On the day of the replacement, RJ came out to do the work. He was super skilled, fast and efficient at removing the old door, spring and motor and installing the new ones. I could tell he has done this a million times and is highly skilled at his trade. A short while later I got a beautiful brand new insulated garage door with new springs, and a new super quiet motor. Sooooo happy!
RJ did have to wait around a little bit while Travis was in the office generating my receipt for me. I really like that the receipt is electronic and emailed to me, although it sucked that RJ had to wait around since he couldn't give me the receipt right away.
Great experience and I highly recommend.