I made a reservation for this place a week in advance. left a voicemail and the host gave me a call back right away and reserved my party.That's a plus! We came a little bit late because we were driving in from California but we were only 15 mins late. however the host still allowed us to keep the reservations. Another plus!
The clerk , did a poor job in explaining the rules. When we walked in at 9:30 She told us that we could play as many games within the hour. when you purchase time. But they didn't make us finish our game nor did they make us finish our time. So I was upset. I asked to speak to a manager and he (Kevin Stone) took his own sweet time to come speak to us while he was talking on the phone. It was soo long that we had to walk up to him and stare at him for 5 more mins until he noticed that we were standing there.
However, recently the Marketing Coordinator or lucky strikes contacted me on yelp and was really sorry about my incident. She agreed to give me 2 hours of play time back.
That was great on their part. Lucky strikes has definately changed my mind about there customer service. The marketing rep has gone above and beyond and I really appreciated that establishment. So I changed my rating from 1 star to 4 stars.
Kudos to Lucky Strikes and looking forward to giving them another chance.!!