Came here on a Wednesday night at ~7:45pm with a party of 8... the hostess estimated a wait time of about an hour and 45mins; however, we got lucky and got seated in 20mins because a larger party had just left.
Everything seemed to have gotten off to a good start. Once we were seated our server was super knowledgeable of the menu, which was great. Also he tailored the service to our party which had 3 kids, this was also great.
However there were certainly some service failures... we sipped on water for ~25 minutes (yes I timed it) before our actual drinks came in and he would literally ramble off every single ingredient in the specialty menu before letting us order, it was like he was reading a disclaimer off of one of those TV commercials.
I finally ended up ordering the Chicken Marsala and the Fettuccine Alfredo. The sauce on the chicken marsala was creamy but watery and the mushrooms were soggy and looked like they had been left in the salamander for too long.
The Fettuccini was also a little tough and the Alfredo sauce had texture like mayo, not as creamy/runny as it should have been. It was chunkier than the marsala!
Overall, the atmosphere felt moderately upscale and the servers knowledge accompanied by the; however, for the price we paid the service and food quality did not meet my expectations. I would rate the atmosphere 4/5, the service 3/5, and the food quality 2/5
Tip: View is great, atmosphere is moderately upscale, and the service is adequate. If you're looking to impress a date this is a great spot. However if you're just looking for some great Italian food with your family or a large party this is not a good spot for the money.
Tip: Menu is small and it is periodically updated, something to keep in mind just in case you had a favorite.