Mile long lineups...once they've taken your order, there's a 10-20 minute wait till your food arrives...limited seating space is made worse by the rude & old people that make up most of their seating customers...teeny tiny washrooms, again made worse by the fact that the old people spend an hour inside...once you do get to go inside, the soap dispensers are broken and there's no hand towels, also there's no hand sanitizers in the whole restaurant...it's a busy restaurant with a bad customer base and it's compunded by the slow inept inefficient sloth-like middle and high school kids who work there...there's no manager in the premises, and if you ask for one, a barely teenage girl shows up...
I'd give zero-stars, but Yelp is generous enough to award 1 star...