This place will never see me again. When I've been in in past years it's impossible to find someone then when you do & find them they don't know where something is & refer you back to the front entrance customer service for help. What broke the camels back was when I went in near the end of the summer last year because I was concerned about my lilac tree. I was referred to one individual to help with this as I was told over the phone to bring in pictures and specimens. It took near 2 weeks to get in with his schedule and playing phone tag. Finally I go in and he's helping another customer so of course I wait. Over 30 minutes of waiting and just needing 5 minutes of his time I ask if I should come back or how much longer he is going to be and the man blew right up on me. He couldn't just say come back later, he was busy sorry, or to see someone else - oh no he had to make a scene and yell at me and was quite angry with me for waiting quietly. I only wanted him to have some notice that I waited an extended period of time while he took his sweet time helping one other customer in front with paperwork. Miserable old man! Before this happened I saw a lady in the house plant section about a problem I was having with a house plant I had bought from them several years earlier. I brought in a sample and had aphids and was told to use rubbing alcohol and qtips to clear it up and hours later doing this at home made no difference whatsoever. This place will never see $.01 from me or seeking advice!