Rented online for phoenix pickup. Got car after upsale at counter and was paying what i did online. Self inspection when taking car - now remember this!!! take pics before leaving of EVERYTHING - they tried very hard to charge me for a pinhead size chip in the windershield - fortunately we spotted this when we were exiting the pickup area and took a picture of it - get this - this chip was so small it doesnt show up in pic - but the inspector at check-in went to it IMMEDIATELY - lucky we had photo - now we are trying to get back deposit -