Short Version: Awesome. JUST like being in Hawaii. Got the Dragon Blood, Hawaiian Punch and POG with Sour Spray, Ice Cream on bottom and Extra Snow Cap.
Long Version: I debated between 4 stars and 5 stars here because of the really long wait and The ONLY reason this didn't get 4 stars is because the owners are SUPER apologetic and accommodating. Granted, it was busy and there is only one person making the shave ice so it's understandable.
This place is a testament to exactly what solid, friendly service will do for a business. Patrons won't turn pissy for a long wait as long as the owners/employees acknowledge that there is a long wait, apologize and are friendly. So often do we go to restaurants now where the staff is pretentious and make you feel like you're lucky to be there (See: My "The Mission" Review).
My nephew got little samples from the owner and shave ice maker in between him making it for other people. It's the little thoughtful things like that that keep customers happy and loyal.
You get to pick 3 flavors for your shave ice and optional additions are ice cream on the bottom and snow cap on top as well as a sour spray. The sour spray is pretty sour, so beware. We love sour so it was perfect. I love snow cap so I asked for extra. I wasn't disappointed. I just need to bring my own condensed milk next time.
I'd come back in a heartbeat.