I gave this place 5 stars because of both quality of food and service. I was immediately greeted and when one register was taking an order; another employee opened the other register to eagerly take my order so I did not have to wait.
The food itself was prepared promptly and tasted just like back at home!
My significant other is not a fast food/burger junkie like I am but does accompany me when I'm in the mood.
As my SO was patiently waiting as I was chomping on my burger, the manager came to our table and asked how everything was. What impressed me was that he must have notice my SO not eating and after I explained that he has never been to a Tommy 's, the manager insisted that my SO try some chili and brought back some complimentary chili cheese fries.
This type of attentiveness and generosity is how any or new business should operate. It is not about getting free stuff but letting your customers know you are aware and by standing behind your product by offering to a person who otherwise would not give it a chance or a second thought.