My hair stylist was Heather. I asked for dark brown and she gave me black, which she said it will lighten up in a few weeks!! I asked for curls and it was frizzy in the back and my bang were sitting flat on my face. Absolutely the worse blowout in my whole life. Only redeeming factor is her assistant, Jill, was pleasant. For 1 color, cut and style they charged me $160!! What a waste of money for crappy styling and wrong color.